Survey Says: 94 Percent Customer Satisfaction Rate

Posted by Andrew Talcott at 4/12/2011 1:00:00 PM

On March 15th, the TRECA Customer Service Department invited current customers to participate in a customer service satisfaction survey. The goal of this survey was to collect data that could help us determine customer attitudes towards TRECA’s operations and services while also giving customers a chance to leave anonymous feedback and suggestions. Of the 240 superintendents, treasurers, tech coordinators, and EMIS coordinators invited to take the survey, over 26 percent responded within the first 3 days.

The survey consisted of 4 basic questions intended to determine customer attitudes towards retention, intention, engagement, and satisfaction. We also included an open-ended comment section where customers could leave suggestions, concerns, or compliments if they wished. The results of the survey showed that:

87 percent of customers were likely to return
91 percent of customers indicated their levels of business would stay the same or increase
83 percent were likely to recommend TRECA to other districts or businesses
94 percent were satisfied in their dealings with TRECA
Many valuable customer comments were collected and shared across the organization

In closing, the TRECA Customer Service Department would like to thank all of our valued customers who participated in this survey. The data we collected will greatly assist us in continuing to improve the quality of our services. Customer satisfaction is extremely important to our organization, and we hold our customer’s thoughts and opinions in the highest regard. For any questions or comments about TRECA Customer Service, please contact:

Michael F. Ring
Director of Customer Service & Quality Assurance
(740)389-4798 ext. 215
mring@treca.org

Survey Says: 94 Percent Customer Satisfaction Rate

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