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Survey Says: 94 Percent Customer Satisfaction Rate
Posted by Andrew Talcott at 4/12/2011 1:00:00 PM
On March 15th, the TRECA Customer ServiceDepartment invited current customers toparticipate in a customer service satisfaction survey. The goal of this surveywas to collect data that could help us determine customer attitudes towardsTRECA’s operations and services while also giving customers a chance to leaveanonymous feedback and suggestions. Of the 240 superintendents, treasurers, techcoordinators, and EMIS coordinators invited to take the survey, over 26 percent responded within the first 3 days.
The survey consisted of 4 basic questions intended todetermine customer attitudes towards retention, intention, engagement, and satisfaction.We also included an open-ended comment section where customers could leavesuggestions, concerns, or compliments if they wished. The results of the surveyshowed that:
In closing, the TRECA Customer Service Department would liketo thank all of our valued customers who participated in this survey. The data we collected will greatly assist us in continuing to improve thequality of our services. Customer satisfaction is extremely important to ourorganization, and we hold our customer’s thoughts and opinions in the highest regard.For any questions or comments about TRECA Customer Service, please contact:
Director ofCustomer Service & Quality Assurance